Effective date: February 4th 2026
Last updated: February 4th 2026

This Privacy Policy describes how Pincombe Group Ltd (“we,” “us,” “our”) collects, uses, discloses, and protects Personal Information when you visit or use the website https://updesigners.com/ (“Website”), and any related services (collectively, the Services). By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect Personal Information that you voluntarily submit when you:

• Register for an account

• Subscribe to newsletters or marketing communications

• Contact us via forms or support

• Participate in surveys or events

This may include:

• Name

• Email address

• Phone number

• Company/Organisation

• Job title

• Billing and payment information (where applicable)

1.2 Automatically Collected Information

When you access our Website, we automatically collect certain information, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of visit

• Referring website or search terms

This data may be collected using cookies and similar technologies (see Section 5).

1.3 Information from Third Parties

We may receive information about you from third-party services such as analytics providers, advertising platforms, CRM tools, or payment processors, and combine it with information we already hold.

2. How We Use Your Information

We use Personal Information to:

• Provide and operate the Services

• Set up and manage customer accounts

• Communicate with you, including support requests

• Process payments and invoices

• Send administrative or service-related communications

• Improve and optimise our Website and Services

• Send marketing communications (where permitted)

• Analyse usage trends and performance

• Protect against fraud and misuse

3. Legal Bases for Processing (UK & EEA Users)

Where UK GDPR or EU GDPR applies, we process Personal Information on the following legal bases:

• Contractual necessity – to deliver the Services

• Legitimate interests – to improve our Services, marketing, and security

• Consent – for marketing and non-essential cookies

• Legal obligations – to comply with applicable laws

4. How We Share Your Information

We may share your Personal Information with:

4.1 Service Providers

Trusted third parties who help us run our business, such as:

• Website hosting providers

• Analytics and performance tools

• CRM and marketing platforms

• Payment processors

• Customer support tools

These providers only process data on our instructions.

4.2 Legal Requirements

We may disclose information where required to:

• Comply with legal obligations

• Respond to lawful requests

• Enforce our terms and policies

• Protect the rights, safety, or property of Pincombe Group Ltd or others

4.3 Business Transfers

If Pincombe Group Ltd is involved in a merger, acquisition, or asset sale, Personal Information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality

• Understand how visitors use the Website

• Improve performance and user experience

• Support marketing and advertising efforts

You can control cookies through your browser settings or via our cookie banner. Disabling cookies may affect certain features of the Website.

6. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about our services, insights, or offers. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails

• Contacting us directly at jordan@updesigners.com

Transactional or service-related emails will still be sent where necessary.

7. Data Retention

We retain Personal Information only for as long as necessary to:

• Provide the Services

• Meet legal and accounting obligations

• Resolve disputes

• Enforce our agreements

Retention periods vary depending on the nature of the data.

8. Data Security

We use appropriate technical and organisational measures to safeguard Personal Information. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

9. International Data Transfers

Your information may be transferred to and processed outside the UK or EEA. Where required, we rely on appropriate safeguards such as standard contractual clauses to protect your data.

10. Your Rights

Depending on your location, you may have the right to:

• Access your Personal Information

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at jordan@updesigners.com.

11. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect Personal Information from children. If you believe we have done so, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the updated Policy.

13. Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Company: Pincombe Group Ltd
Email: jordan@updesigners.com
Address: 5 James Close, Burntwood, Staffordshire, United Kingdom, WS7 3RD
Website: https://updesigners.com/